At DiscountEZ, customer satisfaction is important to us. This Refund & Return Policy explains how returns, refunds, and exchanges are handled when you shop on https://discountez.com.
Please read this policy carefully before making a purchase.
You may request a return or refund under the following conditions:
The item arrives damaged or defective
The item received is incorrect
The item is unused, in its original packaging, and in the same condition as received
The return request is submitted within 14 days of delivery
Some products may be non-returnable due to hygiene, safety, or supplier restrictions. These items will be clearly marked on the product page.
The following items are not eligible for returns or refunds:
Used or altered products
Items without original packaging
Personal care, hygiene, or consumable products (unless defective)
Final sale or clearance items
To start a return or refund request, please contact us at:
Include the following information:
Order number
Reason for return
Clear photos (if the item is damaged or incorrect)
Our support team will review your request and respond within 1–2 business days.
Once your return is approved:
Refunds are issued to the original payment method
Processing time is typically 5–10 business days
Shipping fees are non-refundable, unless the return is due to an error on our part
If you received a damaged or incorrect item and would prefer an exchange instead of a refund, let us know in your email request and we’ll do our best to assist.
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping method, as DiscountEZ is not responsible for lost return shipments
If you haven’t received a refund yet:
Check your bank or credit card account again
Contact your payment provider
If the issue persists, email us at Discountezstore@gmail.com
DiscountEZ reserves the right to update this Refund & Return Policy at any time. Changes will be posted on this page with the updated effective date.
For questions about refunds or returns, contact us at: